FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2(Video) Paper is Jammed inside the Machine
- 3What is the default password for my Brother machine?
- 4(Video) Set up your Brother machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9(Video) Paper is Jammed in the Paper Tray
- 10Set up your Brother machine on a wireless network (Windows/macOS)
- 11Toner Low or Prepare New Toner Cartridge
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Install the Brother Mobile Connect application (for mobile device)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16The printer status is Offline or Paused.
- 17Toner specks
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Cannot Print ##
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Document Jam
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 25(Video) Remove Small Scraps of Paper Jammed in the ADF
- 26Enable the Brother machine's network interface.
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Cannot Scan ##
- 30Drum !
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Wrong Toner or Wrong Toner Cartridge
- 33Change the printer driver settings (Windows)
- 34Self-Diagnostic
- 35Cartridge Error
- 36Manual Feed
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Check the remaining ink or toner level (Linux)
- 39(Video) Paper is Jammed in the Output Paper Tray
- 40I get a TS error when trying to print on a wireless network.
- 41What is Toner Continue Mode?
- 42No Toner
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Export an address book and import it to another machine
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Protect your Brother machine against unauthorised access over the network
- 47Uninstall the Brother Software and Drivers (Windows)
- 48What driver package format is supported by my Linux distribution?
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)