FAQs & Troubleshooting
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365 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3Easy Scan to E-mail
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6How to identify your Operating System (OS).
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Document Jam
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 14Choose the Correct Receive Mode
- 15Add your Brother machine with AirPrint (macOS)
- 16(Video) Paper is Jammed in the Paper Tray
- 17Set up your Brother machine on a wireless network.
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Brother iPrint&Scan cannot find my Brother machine (macOS)
- 20Clean the Machine
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Drum !
- 24I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26(Video) Unpack your Brother machine and install the toner cartridge
- 27Lines across the page
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Wrinkles or creases
- 30(Video) Set up your Brother machine
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32(Video) 2-sided Disable or 2-sided Disabled
- 33Faint
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36(Video) Clean the Drum Unit Using Drum Dot Print
- 37Toner Low or Prepare New Toner Cartridge
- 38What is the default password for my Brother machine?
- 39Set the Date and Time Using Web Based Management
- 40(Video) Save Scanned Data to a Folder as a PDF File
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42(Video) Load A4/Letter paper
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 46Print the Network Configuration Report
- 47(Video) Print the Network Configuration Report
- 48Black lines down the page
- 49"Offline" appears on the Status Monitor.
- 50I cannot scan a document using Brother iPrint&Scan (Windows/macOS)