FAQs & Troubleshooting
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262 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load A4/Letter paper
- 5I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Jam 2-sided
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Document Jam (With Video Instructions)
- 12Wrinkles or creases
- 13Image skewed
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16(Video) Update the Driver or Firmware for your Brother machine
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18What is Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20Can I print from or scan to Android™ Smartphone?
- 21Out of Memory
- 22Jam Inside (With Video Instructions)
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24The printer status is Offline or Paused.
- 25Black lines down the page
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Set up your Brother machine on a wireless network.
- 28Easy Scan to E-mail
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 32White spots or black spots at 94 mm (3.7 in.) intervals
- 33"Offline" appears on the Status Monitor.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Jam Rear (With Video Instructions)
- 36Curled or wavy
- 37Envelope creases
- 38Reset the Network Settings to the Factory Settings
- 39(Video) Connect telephone line and power cords
- 40Smudges on printed pages (Poor fixing)
- 41Black toner marks across the page
- 42White lines down the page
- 43Toner Low or Prepare New Toner Cartridge
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47(Video) Set up your Brother machine
- 48Load paper in the paper tray
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.