FAQs & Troubleshooting
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359 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4How to identify your Operating System (OS).
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7Easy Scan to E-mail
- 8(Video) Paper is Jammed in the Paper Tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Unpack your Brother machine and install the toner cartridge
- 15(Video) Load A4/Letter paper
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Curled or wavy
- 20Document Jam
- 21(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22The printer status is Offline or Paused.
- 23Toner Low or Prepare New Toner Cartridge
- 24Set up your Brother machine on a wireless network.
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Turn Off Memory Receive
- 28Drum !
- 29(Video) Set up your Brother machine
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31(Video) Reset Your Brother Machine
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35(Video) Load Paper in the Paper Tray
- 36What is Brother Web Connect?
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Cannot Detect
- 39Print the Network Configuration Report
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41What is Brother iPrint&Scan?
- 42Open the "Scanners and Cameras" and Properties.
- 43Reset the Network Settings to the Factory Settings
- 44White lines across the page
- 45(Video) Paper is Jammed in the Output Paper Tray
- 46Forward Incoming Faxes to Another Machine
- 47Send a Fax at a Specified Time (Delayed Fax)
- 48My Brother machine is unresponsive.
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)