FAQs & Troubleshooting
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249 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Smudges on printed pages (Poor fixing)
- 6Ghost
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 11Jam Rear (With Video Instructions)
- 12Jam Inside (With Video Instructions)
- 13Add your Brother machine with AirPrint (macOS)
- 14How to identify your Operating System (OS).
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17What is Brother iPrint&Scan?
- 18Jam Tray (With Video Instructions)
- 19Clean the drum unit
- 20Print the Network Configuration Report
- 21"Offline" appears on the Status Monitor.
- 22Load paper in the paper tray
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Drum End Soon
- 26Reset the network settings to the factory default
- 27Enable the Brother machine's network interface.
- 28I can print but cannot scan via network. (For Windows)
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Can I print from or scan to Android™ Smartphone?
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Toner specks
- 37Jam 2-sided
- 38Gray background
- 39Image skewed
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42I can print but cannot scan via network. (For Mac)
- 43Send a fax using PC-FAX with LPD/LPRng (Linux)
- 44Scan Unable xx
- 45Discover the MAC address of the Brother network card
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Change the printer driver settings (Windows/macOS)
- 48Manual Feed
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.