FAQs & Troubleshooting
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290 Results
- 1(Video) Load A4/Letter paper
- 2Load paper in the paper tray
- 3(Video) Load an Envelope (Manual Feed Slot)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Load envelopes
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Install Starter Ink
- 9Cannot print after a Windows 10 update (June 2020)
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11(Video) Unpack your Brother machine
- 12What is Brother iPrint&Scan?
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Wrong Paper / Paper Size Mismatch
- 17Cannot Detect Ink Volume
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Load photo paper
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22(Video) Connect telephone line and power cords
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Document Jam
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27(Video) Install Ink Cartridges
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Scan a document and e-mail it as an attachment (For Macintosh)
- 31Can I print from or scan to Android™ mobile device?
- 32Improve poor print quality.
- 33Print the Network Configuration Report
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Protect your Brother machine against unauthorised access over the network
- 41Install starter ink cartridges
- 42How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Ink Absorber Full / Ink Absorber Pad Full
- 46No Ink Cartridge
- 47Ink Low
- 48Cannot Detect
- 49No Paper Fed
- 50Cover is Open