FAQs & Troubleshooting
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341 Results
- 1(Video) Install the ink cartridges
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Wrong Paper
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 8How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Paper Jam
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Protect your Brother machine against unauthorised access over the network
- 14(Video) Load envelopes
- 15Cannot Detect Ink Volume
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17What driver package format is supported by my Linux distribution?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Easy Scan to E-mail
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22The text and images on my copies and sent faxes are reversed.
- 23Can I print from or scan to Android™ Smartphone?
- 24The scanner cover support has come off. (With Video Instructions)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Replace Ink
- 27Select Receive mode.
- 28Preview the faxes I receive before I print them.
- 29Cannot Detect
- 30Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 34Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38(Video) Load photo paper
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Load photo paper
- 41My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 42Ink Low
- 43Can third party ink be used to refill the ink cartridges?
- 44Document Jam
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46Where can I find my Brother machine's serial number?
- 47Load envelopes
- 48"Offline" appears on the Status Monitor.
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)