FAQs & Troubleshooting
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392 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Scan from the Brother iPrint&Scan application using Windows Phone.
- 3Easy Scan to E-mail
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11One or more of my colors are not printing (blank).
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13No Paper Fed
- 14How do I factory reset the network settings?
- 15How to identify your Operating System (OS).
- 16Store a Speed Dial number from my Brother machine's Caller ID History.
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Load envelopes into my machine
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Cover is Open
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 24Paper Jam
- 25Enable the Brother machine's network interface.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Disc Guide is Open
- 29Where can I find the ink cartridges for my new Brother machine?
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31When I print photos, the color quality is not good.
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35How do I load paper?
- 36"Offline" appears on the Status Monitor.
- 37Set up your Brother machine on a wireless network.
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43The LCD displays an error code when I use Web icon (Brother Web Connect).
- 44Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 45Delete numbers stored in my Brother machine's Caller ID History.
- 46Ink Absorber Full
- 47Discover the MAC address of the Brother network card
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Ink Low
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)