FAQs & Troubleshooting
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394 Results
- 1How do I load paper?
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 5Can I print from or scan to Android™ Smartphone?
- 6Cover is Open
- 7Paper Jam
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17How to identify your Operating System (OS).
- 18Low Temperature
- 19Unable to Print XX
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Delete print jobs from the print queue.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Disc Tray did not Feed
- 29The LCD displays an error code when I use Web icon (Brother Web Connect).
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Unable to Scan AX
- 32Discover the MAC address of the Brother network card
- 33How do I know which side up my photo paper should be in the tray?
- 34The printer status is Offline or Paused.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36One or more of my colors are not printing (blank).
- 37When I print, the pages are smudged with ink.
- 38Why doesn't the machine answer when receiving a call?
- 39Confirm that a FAX I sent was received correctly.
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41How do I factory reset the network settings?
- 42Load envelopes into my machine
- 43"Offline" appears on the Status Monitor.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Connect your Brother machine to your mobile device via a wireless router or access point.
- 50Enable the Brother machine's network interface.