FAQs & Troubleshooting
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339 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Paper Tray #1 not detected/ Paper Tray #2 not detected
- 5Paper Size Mismatch
- 6No Paper / No Paper Fed
- 7Easy Scan to E-mail
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9(Video) Load A3/Ledger paper
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11How to identify your Operating System (OS).
- 12Where is the USB/Ethernet port on the machine?
- 13The printer status is Offline or Paused.
- 14Clean the Print Head from Your Brother Machine
- 15Ink Low
- 16Change the Print Setting Options When Having Printing Problems
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18"Offline" appears on the Status Monitor.
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Check the Print Alignment from Your Brother Machine
- 21(Video) Load A4/Letter paper
- 22One or more of my colors are not printing (blank).
- 23Paper Jam
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Set up a Scan to Network Profile
- 26Clean the Paper Pick-up Rollers
- 27Cover is Open
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Load Paper in the Multi-purpose Tray (MP Tray)
- 31Reset the Network Settings to Factory Default
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34What is Brother iPrint&Scan?
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37Setup a Brother machine on a wireless (Wi-Fi) network.
- 38Improve poor print quality.
- 39Print the Network Configuration Report
- 40How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Cannot Detect
- 43(Video) Install Ink Cartridges
- 44Install Starter Ink
- 45Load Envelopes in Paper Tray #1
- 46Load Documents in the Automatic Document Feeder (ADF)
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Sleep
- 50I cannot find some option in the Printing preferences. (For Windows)