FAQs & Troubleshooting
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254 Results
- 12-sided (duplex) scan
- 2My Brother machine has no power.
- 3Improve poor print quality.
- 4Wrong Paper Size
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6Paper Jam
- 7How to identify your Operating System (OS).
- 8Ink Absorber Full
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Load paper in the paper tray
- 11Load paper in the paper tray #2
- 12One or more of my colors are not printing (blank).
- 13(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15No Paper Fed
- 16Replace Ink
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18(Video) Load plain Letter/A4 paper
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Paper tray not detected/ Paper tray #2 not detected
- 23(Video) Load envelopes
- 24"Offline" appears on the Status Monitor.
- 25The printer status is Offline or Paused.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28Install Starter Ink
- 29Document Jam/too Long
- 30Reset the network settings to the factory default.
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32(Video) Install the ink cartridges
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Ink Low
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Easy Scan to E-mail
- 37Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 38Cover is Open
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43Enable the Brother machine's network interface.
- 44Loading paper in the manual feed slot.
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47(Video Library) Set up your product
- 48(Video) Connect the telephone line and power cord
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)