FAQs & Troubleshooting
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245 Results
- 1Scan a document and e-mail it as an attachment
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Improve poor print quality.
- 4(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 5One or more of my colors are not printing (blank).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Unable to Print 5X
- 8Wrong Paper Size
- 9Document Jam/too Long
- 10Replace Ink
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Ink Low
- 15Paper Jam
- 16Enable the Brother machine's network interface.
- 17Paper tray not detected/ Paper tray #2 not detected
- 18What is the recommended paper?
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Load envelopes
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Wrong Ink Color
- 23Can I print from or scan to Android™ Smartphone?
- 24No Ink Cartridge
- 25Cover is Open
- 26Easy Scan to E-mail
- 27(Video Library) Set up your product
- 28Load paper in the paper tray
- 29"Offline" appears on the Status Monitor.
- 30Scan a document and save the scanned image to a folder on a local or network hard disk
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Ink Absorber Full
- 40Out of Memory
- 41Reset the network settings to the factory default.
- 42(Video) Load plain Letter/A4 paper
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The printer status is Offline or Paused.
- 45Unable to Scan AX
- 46Unable to Print 7X
- 47Low Temperature
- 48Cannot Detect
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)