FAQs & Troubleshooting
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391 Results
- 1Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8When I print, the pages are smudged with ink.
- 9How do I load paper in paper tray#2?
- 10What is Brother iPrint&Scan?
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12No Paper Fed
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The printer status is Offline or Paused.
- 16Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 17Cover is Open
- 18Cannot print after a Windows 10 update (June 2020)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Combine multiple scanned documents into a single file with PaperPort™
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24How do I adjust my Brother machine's tray use for copying and faxing?
- 25Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27What is the recommended paper?
- 28How do I load paper?
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Delete print jobs from the print queue.
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33How to identify your Operating System (OS).
- 34I am unable to change my Brother machine's Receive Mode.
- 35My printed pages and received faxes are cut off.
- 36Ink Absorber Full
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 41How do I know which side up my photo paper should be in the tray?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44One or more of my colors are not printing (blank).
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Enable the Brother machine's network interface.
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.