FAQs & Troubleshooting
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389 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from or scan to Android™ Smartphone?
- 6Document Jam
- 7How do I load paper?
- 8Load A3 or ledger paper and program my Brother machine to print on it.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot start ControlCenter4.
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Change the number of times my Brother machine rings before it answers.
- 18No Ink Cartridge
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Paper Jam
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Set up your Brother machine on a wireless network.
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26"Offline" appears on the Status Monitor.
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 31Unable to Print 7X
- 32Ink Absorber Full
- 33Ink Low
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36Cover is Open
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Can I transfer faxes to the PC when my machine has a mechanical problem?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Uninstall printer drivers (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45I'm having problems receiving faxes from one particular number.
- 46I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 47How do I adjust my Brother machine's tray use for copying and faxing?
- 48How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 49I can print but cannot scan via network. (For Windows)
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".