FAQs & Troubleshooting
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334 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Paper Tray #1 not detected/ Paper Tray #2 not detected
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Ink
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7How to identify your Operating System (OS).
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9No Paper / No Paper Fed
- 10Easy Scan to E-mail
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Paper Size Mismatch
- 13Set up your Brother machine on a wireless network.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Change the printer driver settings (Windows/macOS)
- 16Ink Low
- 17Paper Jam
- 18What driver package format is supported by my Linux distribution?
- 19Check the Print Quality
- 20Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 21(Video) Load A3/Ledger paper
- 22(Video) Load A4/Letter paper
- 23"Offline" appears on the Status Monitor.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Print the Network Configuration Report
- 26(Video) Load and print an Envelope (Manual Feed Slot)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 29Setup a Brother machine on a wireless (Wi-Fi) network.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Cover is Open
- 33Change the Print Setting Options When Having Printing Problems
- 34Check the Print Alignment from Your Brother Machine
- 35Document Jam
- 36When I print photos, the color quality is not good.
- 37Add your Brother machine with AirPrint (macOS)
- 38Enable the Brother machine's network interface.
- 39(Video) Install Ink Cartridges
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is Brother iPrint&Scan?
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Unable to Scan / Scan Unable
- 45Where is the USB/Ethernet port on the machine?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Install Starter Ink
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".