FAQs & Troubleshooting
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231 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2How to identify your Operating System (OS).
- 3Paper Jam
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Ink
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8The printer status is Offline or Paused.
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Improve poor print quality.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Easy Scan to E-mail
- 13(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18One or more of my colors are not printing (blank).
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Scan a document and save the scanned image to a folder on a local or network hard disk
- 21Load paper in the paper tray
- 22Document Jam/too Long
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 29Use voice mail on the same line as my Brother machine.
- 30What is Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32What is Brother Web Connect?
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Print the Network Configuration Report
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Install Starter Ink
- 39Low Temperature
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41Where is the USB port on the machine?
- 42Reset the network settings to the factory default.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Enable the Brother machine's network interface.
- 45I cannot make borderless prints.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Wrong Paper Size
- 49"Offline" appears on the Status Monitor.
- 50Open the "Scanners and Cameras" and Properties.