FAQs & Troubleshooting
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335 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Load paper in the paper tray
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Change the number of times my Brother machine rings before it answers.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Cover is Open
- 19Where is the USB port on the machine?
- 20How do I know which side up my photo paper should be in the tray?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Replace Ink
- 23How do I load envelopes into my machine?
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Load photo paper into my machine.
- 26When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 27I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Paper Jam
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Open the Control Panel (For Windows)
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45How to identify your Operating System (OS).
- 46The printer status is Offline or Paused.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?