FAQs & Troubleshooting
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313 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Paper Tray #1 not detected/ Paper Tray #2 not detected
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Other Problems
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6No Paper / No Paper Fed
- 7Paper Size Mismatch
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Paper Type and Size for Each Operation
- 10Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Install Ink Cartridges
- 13(Video) Load A4/Letter paper
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15What is Brother iPrint&Scan?
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20What driver package format is supported by my Linux distribution?
- 21(Video) Update the Driver or Firmware for your Brother machine
- 22Print as a Poster (Windows®)
- 23Setup a Brother machine on a wireless (Wi-Fi) network.
- 24(Video) Load A3/Ledger paper
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26The printer status is Offline or Paused.
- 27Paper Jam
- 28Print the Network Configuration Report
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30Replace Ink
- 31Enable the Brother machine's network interface.
- 32Set up a Scan to Network Profile
- 33How to identify your Operating System (OS).
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Prevent Smudged Printouts and Paper Jams (Windows®)
- 36Correct the Paper Feed to Clear Vertical Lines
- 37Check the Print Alignment from Your Brother Machine
- 38Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40High Temperature
- 41Unable to Print XX
- 42One or more of my colors are not printing (blank).
- 43Set up your Brother machine on a wireless network.
- 44Load Paper in the Multi-purpose Tray (MP Tray)
- 45Change the printer driver settings (Windows/macOS)
- 46Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 47(Video) Connect telephone line and power cords
- 48After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?