FAQs & Troubleshooting
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342 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Update the Driver or Firmware for your Brother machine
- 4(Video) Load A3/Ledger paper
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Wrong Tray Setting or Wrong Tray Settings
- 15The printer status is Offline or Paused.
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19What is Brother Web Connect?
- 20What driver package format is supported by my Linux distribution?
- 21Check the Print Quality
- 22(Video) Connect telephone line and power cords
- 23Install Starter Ink
- 24One or more of my colors are not printing (blank).
- 25Paper Jam
- 26Replace Ink
- 27What is the default password for my Brother machine?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Load Envelopes in Paper Tray #1
- 35Set the Date and Time Using Web Based Management
- 36Setup a Brother machine on a wireless (Wi-Fi) network.
- 37Enable the Brother machine's network interface.
- 38Combine multiple scanned documents into a single file with PaperPort™
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Paper Tray #1 not detected/ Paper Tray #2 not detected
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 46Out of Memory
- 47Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 48Why doesn't my Brother machine have a dial tone?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)