FAQs & Troubleshooting
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284 Results
- 1(Video) Install Ink Cartridges
- 2(Video) Load A3/Ledger paper (Tray1)
- 3(Video) Load A4/Letter paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load paper in the Multi-Purpose tray (MP tray)
- 6Load paper in the paper tray
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 19Enable the Brother machine's network interface.
- 20(Video) Unpack your Brother machine
- 21Wrong Ink Color
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26How to identify your Operating System (OS).
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28Copy on Both Sides of the Paper (1-sided to 2-sided)
- 29Reset the network settings to the factory default.
- 30Load an Envelope (Manual Feed Slot)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Add your Brother machine with AirPrint (macOS)
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Cannot Detect Ink Volume
- 36Configure and use the Scan to Network feature (For Windows)
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Select Receive mode.
- 39Discover the MAC address of the Brother network card
- 40Can I print from or scan to Android™ Smartphone?
- 41Printer Locked
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43I can print but cannot scan via network. (For Windows)
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46What is Distinctive Ring and how do I program it?
- 47Improve poor print quality.
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)