FAQs & Troubleshooting
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373 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 3The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 6Replace Ink
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8How to identify your Operating System (OS).
- 9Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 10How do I load paper?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Combine multiple scanned documents into a single file with PaperPort™
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I know which side up my photo paper should be in the tray?
- 20Scan a document into PaperPort™ using the TWAIN driver
- 21Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 22Can I restrict access to certain operations on my Brother machine?
- 23Improve poor print quality.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25What driver package format is supported by my Linux distribution?
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28How do I load envelopes into my machine?
- 29What is Brother iPrint&Scan?
- 30Cover is Open
- 31Is my Brother machine compatible with Windows Vista?
- 32How do I factory reset the network settings?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Ink Low
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 41When I print, the pages are smudged with ink.
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Configure the Scan to Email Feature (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Printing/ Scanning with a mobile device
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.