FAQs & Troubleshooting
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137 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Print a long paper
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Paper Size Mismatch
- 5(Video) Set up your Brother machine
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7What is the default password for my Brother machine?
- 8Add your Brother machine with AirPrint (macOS)
- 9Cannot print after a Windows 10 update (June 2020)
- 10Telephone Line Interference/VoIP.
- 11Cannot Detect
- 12What is the recommended paper?
- 13When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15Check the Print Alignment from Your Brother Machine
- 16Check the Print Quality
- 17Wrong Ink Cartridge
- 18Access Web Based Management
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 21No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 22One or more of my colors are not printing (blank).
- 23Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print full-page photos or images using Email Print.
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Open the Status Monitor (Windows)
- 28Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 29How to identify your Operating System (OS).
- 30Change the printer driver settings (Windows)
- 31Reset the Network Settings to Factory Default
- 32Print the Network Configuration Report
- 33I cannot connect my machine to a Windows 11 computer via USB.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Remove Paper Scraps
- 36Printer Jam or Paper Jam
- 37Paper is Jammed in the Back of the Machine
- 38I am experiencing issues sending a fax.
- 39Replace Ink
- 40Uninstall the Brother Software and Drivers (Windows)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Paper is Jammed in the Front of the Machine
- 47Load Documents in the Automatic Document Feeder (ADF)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Check the firmware version.
- 50Protect your Brother machine against unauthorised access over the network