FAQs & Troubleshooting
Latest |
298 Results
- 105/11/2024I cannot install the printer driver or print in Windows 11.
- 224/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 315/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 427/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 504/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 627/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 719/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 805/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 922/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 1014/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1310/01/2024What is the default password for my Brother machine?
- 1417/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1522/09/2023I cannot scan via network.
- 1629/08/2023Verify if the Brother machine has a dial tone.
- 1725/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1810/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1927/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2027/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2108/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2401/06/2023Print both sides of paper or a booklet automatically
- 2501/06/2023Add your Brother machine with AirPrint (macOS)
- 2601/06/2023Delete print jobs from the print queue.
- 2716/05/2023I cannot print from my computer via USB.
- 2826/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2910/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3007/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3107/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3227/03/2023"Offline" appears on the Status Monitor.
- 3327/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3427/03/2023Change the printer driver settings (Windows/macOS)
- 3527/03/2023The printer status is Offline or Paused.
- 3623/03/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3723/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3817/03/2023Open the "Scanners and Cameras" and Properties.
- 3915/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4015/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4114/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4214/02/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 4314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4413/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4519/12/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 4619/12/2022Cannot Detect Ink Volume
- 4719/12/2022Install Starter Ink
- 4819/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4919/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 5019/12/2022Can third party ink be used to refill the ink cartridges?