FAQs & Troubleshooting
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284 Results
- 1Paper Jam (With Video Instructions)
- 2Can I print from or scan to Android™ Smartphone?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 5(Video) Load paper in the Multi-Purpose tray (MP tray)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Document Jam (With Video Instructions)
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9One or more of my colors are not printing (blank).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 12(Video) Load A4/Letter paper
- 13(Video) Install Ink Cartridges
- 14Load paper in the paper tray
- 15Paper tray not detected/ Paper tray #2 not detected
- 16Install Starter Ink
- 17Use voice mail on the same line as my Brother machine.
- 18Replace Ink
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Cannot Detect
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Set up your Brother machine on a wireless network.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 30Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 31The printer status is Offline or Paused.
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Connect your Brother machine to your mobile device via a wireless router or access point.
- 34Configure and use the Scan to Network feature (For Windows)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36What is Brother Web Connect?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Unable to Scan AX
- 41Discover the MAC address of the Brother network card
- 42Ink Low
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50To install the printer driver easily using a tool. (Linux)