FAQs & Troubleshooting
![]() |
Popular |
333 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3(Video) Load A3/Ledger paper
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How to identify your Operating System (OS).
- 7(Video) Load A4/Letter paper
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9One or more of my colors are not printing (blank).
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Paper Tray #1 not detected/ Paper Tray #2 not detected
- 12Cannot Detect
- 13Print as a Poster (Windows®)
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 17No Paper / No Paper Fed
- 18Where is the USB/Ethernet port on the machine?
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20(Video) Set up your Brother machine
- 21(Video) Load and print an Envelope (Manual Feed Slot)
- 22Document Jam
- 23Add your Brother machine with AirPrint (macOS)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27Set up your Brother machine on a wireless network.
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29"Offline" appears on the Status Monitor.
- 30What driver package format is supported by my Linux distribution?
- 31Check the Print Quality
- 32(Video) Connect telephone line and power cords
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Paper Jam
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 38Easy Scan to E-mail
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40Cover is Open
- 41Update the Driver or Firmware for your Brother machine
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46(Video) Install Ink Cartridges
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.