FAQs & Troubleshooting
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277 Results
- 1(Video) Load A3/Ledger paper (Tray1)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6(Video) Load A4/Letter paper
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9What is Brother iPrint&Scan?
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Easy Scan to E-mail
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15(Video) Unpack your Brother machine
- 16(Video) Install Ink Cartridges
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Replace Ink
- 20Protect your Brother machine against unauthorised access over the network
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Use voice mail on the same line as my Brother machine.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26(Video) Connect telephone line and power cords
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Printer Locked
- 29One or more of my colors are not printing (blank).
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Load paper in the paper tray
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Reset the network settings to the factory default.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 41I cannot find some options in the Print dialog box (macOS 11 or later)
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Ink Low
- 47Wrong Paper
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Enable the Brother machine's network interface.
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.