FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Load paper in the paper tray
- 4Load envelopes
- 5I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Replace Ink
- 11Cannot print after a Windows 10 update (June 2020)
- 12Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Paper Jam
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 23Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 24Can third party ink be used to refill the ink cartridges?
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Can I print from or scan to Android™ Smartphone?
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33No Paper Fed
- 34What is the recommended paper?
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Improve poor print quality.
- 37What driver package format is supported by my Linux distribution?
- 38Use voice mail on the same line as my Brother machine.
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44How to identify your Operating System (OS).
- 45Low Temperature
- 46Ink Low
- 47Scan a document from a Windows Vista application
- 48What is Distinctive Ring and how do I program it?
- 49Confirm that a FAX I sent was received correctly.
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?