FAQs & Troubleshooting
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302 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Jam
- 4Use voice mail on the same line as my Brother machine.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Load envelopes
- 12I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 13Printing/ Scanning with a mobile device
- 14Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 15Improve poor print quality.
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Replace Ink
- 18Connect your Brother machine to your mobile device via a wireless router or access point.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20How to identify your Operating System (OS).
- 21Can I transfer faxes to the PC when my machine has a mechanical problem?
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23Why is it necessary for my machine to go through regular cleaning cycles?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29The scanner cover support has come off. (With Video Instructions)
- 30Load paper in the paper tray
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Wrong Ink Color
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34What is AirPrint?
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36How do I know which side up my photo paper should be in the tray?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Is my Brother machine compatible with Windows Vista?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41When I print, the pages are smudged with ink.
- 42What is Distinctive Ring and how do I program it?
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Scan a document from the Windows Vista Photo Gallery
- 45When I print images, the quality is not good (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Use the Network Connection Repair Tool (Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.