FAQs & Troubleshooting
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280 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper tray not detected/ Paper tray #2 not detected
- 3Ink Absorber Full / Ink Absorber Pad Full
- 4Ink Low
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Load paper in the paper tray
- 7(Video) Load A4/Letter paper
- 8The printer status is Offline or Paused.
- 9I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 10Enable the Brother machine's network interface.
- 11(Video) Install Ink Cartridges
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Paper Jam (With Video Instructions)
- 14(Video) Unpack your Brother machine
- 15(Video) Connect telephone line and power cords
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20How to identify your Operating System (OS).
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Cannot Detect
- 24When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27"Offline" appears on the Status Monitor.
- 28Install Starter Ink
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I cannot find some options in the Print dialog box (macOS 11 or later)
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Configure and use the Scan to Network feature (For Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36Can I print from or scan to Android™ Smartphone?
- 37Verify if the Brother machine has a dial tone.
- 38No Paper Fed
- 39Document Jam (With Video Instructions)
- 40Set up your Brother machine on a wireless network.
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44The scanner cover support has come off. (With Video Instructions)
- 45Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 46Delete print jobs from the print queue.
- 47Cannot Detect Ink Volume
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50High Temperature