FAQs & Troubleshooting
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385 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13One or more of my colors are not printing (blank).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Load paper in the paper tray.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Printout is misaligned when using glossy papers or postcards.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23No Paper Fed
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Store a Speed Dial number from my Brother machine's Caller ID History.
- 26The printer status is Offline or Paused.
- 27Easy Scan to E-mail
- 28Ink Absorber Full
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Confirm that a FAX I sent was received correctly.
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Change the printer driver settings (Windows/macOS)
- 45Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 46Can third party ink be used to refill the ink cartridges?
- 47Out of Memory
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50Print the Network Configuration Report.