FAQs & Troubleshooting
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377 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6Load paper in the paper tray.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is Brother iPrint&Scan?
- 9Load envelopes into my machine
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Printer Locked
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Unable to Print 5X
- 15Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 16Use voice mail on the same line as my Brother machine.
- 17Document Jam
- 18One line (banding) appears at the end of the printed/ copied documents.
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Install Starter Ink
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Discover the MAC address of the Brother network card
- 28Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 29Cover is Open
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Unable to Scan AX
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43Restrict access to certain operations on my Brother machine.
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Paper Jam (With Video Instructions)
- 46Replace Ink
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 48Delete print jobs from the print queue.
- 49Wrong Ink Color
- 50What is AirPrint?