FAQs & Troubleshooting
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350 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4How do I load paper?
- 5Replace Ink
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11The printer status is Offline or Paused.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17How do I know which side up my photo paper should be in the tray?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Protect your Brother machine against unauthorised access over the network
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Unable to Print 5X
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27Set up your Brother machine on a wireless network.
- 28"Offline" appears on the Status Monitor.
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32Printing/ Scanning with a mobile device
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35What is AirPrint?
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Store a Speed Dial number from my Brother machine's Caller ID History.
- 41Unable to Print XX
- 42No Ink Cartridge
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45Wrong Paper Size
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Can I use voice mail on the same line as my Brother machine?
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50When I print, the pages are smudged with ink.