FAQs & Troubleshooting
![]() |
Popular |
351 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5When I print, the pages are smudged with ink.
- 6One or more of my colors are not printing (blank).
- 7Replace Ink
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Paper Jam
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Ink Low
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Cover is Open
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21What is Brother iPrint&Scan?
- 22The printer status is Offline or Paused.
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Document Jam
- 25"Offline" appears on the Status Monitor.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Protect your Brother machine against unauthorised access over the network
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35How do I know which side up my photo paper should be in the tray?
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39How to identify your Operating System (OS).
- 40Ink Absorber Full
- 41Can I print from or scan to Android™ Smartphone?
- 42Unable to Print XX
- 43My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 44No Paper Fed
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 47How do I load paper?
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Connect your Brother machine to your mobile device via a wireless router or access point.