FAQs & Troubleshooting
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349 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Replace Ink
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How to identify your Operating System (OS).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7No Paper Fed
- 8One or more of my colors are not printing (blank).
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Store a Speed Dial number from my Brother machine's Caller ID History.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20Change the number of times my Brother machine rings before it answers.
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Paper Jam
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30How do I load paper?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Document Jam
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34"Offline" appears on the Status Monitor.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36The edge of glossy paper is smudged.
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print from or scan to Android™ Smartphone?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Wrong Paper Size
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)