FAQs & Troubleshooting
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323 Results
- 1Cover is Open
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Ink
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9No Paper Fed
- 10Can I use voice mail on the same line as my Brother machine?
- 11Paper Jam
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16"Offline" appears on the Status Monitor.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Make my copied images lighter or darker.
- 21The printer status is Offline or Paused.
- 22Ink Low
- 23Scan and save a document in PDF format (Scan to File)
- 24Which E-mail packages are compatible with ControlCenter3?
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Delete print jobs from the print queue.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28What is Brother iPrint&Scan?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Can third party ink be used to refill the ink cartridges?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35What is Distinctive Ring and how do I program it?
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37What driver package format is supported by my Linux distribution?
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I print from or scan to Android™ Smartphone?
- 43The edge of glossy paper is smudged.
- 44How do I know which side up my photo paper should be in the tray?
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 50How to identify your Operating System (OS).