FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7What is Brother iPrint&Scan?
- 8Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 9What driver package format is supported by my Linux distribution?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Replace Ink
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Install BookScan & Whiteboard Suite onto Windows 10.
- 20Delete print jobs from the print queue.
- 21Open the Control Panel (For Windows)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27No Paper Fed
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30What is Distinctive Ring and how do I program it?
- 31Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 32Load paper in the paper tray
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Install PaperPort™ 12SE / 14SE onto Windows 10.
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38How do I know which side up my photo paper should be in the tray?
- 39Scan and save a document in PDF format (Scan to File)
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 42Glossy Paper does not feed correctly. What can I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44Paper Jam
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50I cannot send a fax using PC-FAX (Windows 10)