FAQs & Troubleshooting
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251 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I use AirPrint with my Brother machine?
- 10Replace Ink
- 11The printer status is Offline or Paused.
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14Can I print from or scan to Android™ Smartphone?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Paper Jam
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I am unable to change my Brother machine's Receive Mode.
- 19How do I know which receive mode to select?
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Can I use voice mail on the same line as my Brother machine?
- 29Cover is Open
- 30Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 31Can third party ink be used to refill the ink cartridges?
- 32What is Distinctive Ring and how do I program it?
- 33Why doesn't the machine answer when receiving a call?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35How do I load envelopes into my machine?
- 36I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 37When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Open the "Scanners and Cameras" and Properties.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47The edge of glossy paper is smudged.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Where can I find the ink cartridges for my new Brother machine?
- 50When I scan a document using ControlCenter, the scanned file size is too big.