FAQs & Troubleshooting
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251 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4One or more of my colors are not printing (blank). What can I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6How do I load envelopes into my machine?
- 7Ink Low
- 8No Paper Fed
- 9Load paper in the paper tray
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11How to identify your Operating System (OS).
- 12Stop my Brother machine from automatically redialing a number.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15Forward a fax to another fax machine when my machine has a mechanical problem.
- 16Paper Jam
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19I am unable to change my Brother machine's Receive Mode.
- 20Where is the USB port on the machine?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Can I use voice mail on the same line as my Brother machine?
- 23The edge of glossy paper is smudged.
- 24Make my copied images lighter or darker.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31How do I know which side up my photo paper should be in the tray?
- 32Scan and save a document in PDF format (Scan to File)
- 33Cover is Open
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Replace Ink
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38How do I know which receive mode to select?
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 43What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46Can I print from or scan to Android™ Smartphone?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Delete print jobs from the print queue.
- 50I cannot find some option in the Printing preferences. (For Windows)