FAQs & Troubleshooting
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314 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Cover is Open
- 11Load paper in the paper tray
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19Open the Control Panel (For Windows)
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24How to identify your Operating System (OS).
- 25How do I know which receive mode to select?
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35What driver package format is supported by my Linux distribution?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Set up your Brother machine on a wireless network.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Discover the MAC address of the Brother network card
- 40Send a fax without scanning the documents into memory.
- 41I'm having problems sending a fax overseas.
- 42I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43Paper Jam
- 44How do I load envelopes into my machine?
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot scan when using SELinux (Security-Enhanced Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50Windows 10 Support Information