FAQs & Troubleshooting
![]() |
Popular |
315 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load envelopes into my machine?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6What is Brother iPrint&Scan?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Scan and save a document in PDF format (Scan to File)
- 15Cover is Open
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Paper Jam
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30The edge of glossy paper is smudged.
- 31Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 32How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34What driver package format is supported by my Linux distribution?
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Can I print from or scan to Android™ Smartphone?
- 41How do I know which side up my photo paper should be in the tray?
- 42The printer status is Offline or Paused.
- 43Ink Low
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Cannot print after a Windows 10 update (June 2020)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49I cannot make borderless prints.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?