FAQs & Troubleshooting
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235 Results
- 1Load envelopes
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Where can I find the ink cartridges for my new Brother machine?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6Can third party ink be used to refill the ink cartridges?
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 9Confirm that a FAX I sent was received correctly.
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11How to identify your Operating System (OS).
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17How do I know which side up my photo paper should be in the tray?
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank).
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21No Ink Cartridge
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23What is Distinctive Ring and how do I program it?
- 24What is the recommended paper?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27Load paper in the paper tray
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 30Change the number of times my Brother machine rings before it answers.
- 31Ink Low
- 32Wrong Paper Size
- 33When I print, the pages are smudged with ink.
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Wrong Ink Color
- 38Out of Fax Memory
- 39Unable to Scan AX
- 40Unable to Print 7X
- 41Low Temperature
- 42Configure a cover page for PC-FAX.
- 43Change the printer driver settings (Windows/macOS)
- 44Unable to Print XX
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Document Jam
- 47Print the received faxes that are stored in memory.
- 48Replace Ink
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)