FAQs & Troubleshooting
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241 Results
- 1Paper Jam
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The printer status is Offline or Paused.
- 4Replace Ink
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6One or more of my colors are not printing (blank). What can I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9How do I know which side up my photo paper should be in the tray?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12I am unable to change my Brother machine's Receive Mode.
- 13Load paper in the paper tray
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 17How do I know which receive mode to select?
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20Forward a fax to another fax machine when my machine has a mechanical problem.
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22How to identify your Operating System (OS).
- 23The edge of glossy paper is smudged.
- 24Configure a cover page for PC-FAX.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Create or view a XML Paper Specification document
- 27I cannot remove red-eye.
- 28Why doesn't the machine answer when receiving a call?
- 29I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Set the Brother machine to prevent public access to certain features.
- 32When I scan a document using ControlCenter, the scanned file size is too big.
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41Ink Low
- 42Scan and save a document in PDF format (Scan to File)
- 43No Paper Fed
- 44Can I use voice mail on the same line as my Brother machine?
- 45Cover is Open
- 46How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48What is Distinctive Ring and how do I program it?
- 49What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.