FAQs & Troubleshooting
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365 Results
- 1Duplex (two-sided) scan
- 2Printouts have wrinkles.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Printouts have toner scatter or toner stain.
- 7How do I improve the color density? (Print Calibration)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10Tips for copy/scanning and preventing document jams
- 11What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Discover the MAC address of the Brother network card
- 14How do I clear the message "Jam Inside" from the LCD display?
- 15Can I print from DOS applications?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20White lines or bands or ribbing appear across the page.
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Nothing is printed on the page or some colors are missing.
- 23What is Brother iPrint&Scan?
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29How do I replace the waste toner box?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Is there a Brother machine which is compatible with Mac Airport stations?
- 33How can I clear the "Scanner Locked" error message?
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38How can I prevent public access to certain features on my Brother machine?
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40I am asked to enter a password when starting the Remote Setup application. What is the password?
- 41I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Spots are printed at 75mm.
- 46White streaks or bands appear down the page.
- 47How do I turn off/on the Toner Save Mode?
- 48The image is ghosted.
- 49White spots or hollow print appears.
- 50Vertical colored streaks or bands appear on the page.