FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Duplex (two-sided) scan
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Spots are printed at 75mm.
- 5White spots or hollow print appears.
- 6I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 7Color around the edge of printing is incorrect.
- 8What is Brother iPrint&Scan?
- 9Printouts have wrinkles.
- 10Tips for copy/scanning and preventing document jams
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Printouts have toner scatter or toner stain.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Pre-Required Procedures (Linux)
- 21How do I turn off/on the Toner Save Mode?
- 22Vertical colored streaks or bands appear on the page.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Scan and save a document in PDF format (Scan to File)
- 31Colored lines appear across the page.
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39Discover the MAC address of the Brother network card
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 45The printer status is Offline or Paused.
- 46White streaks or bands appear down the page.
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48Enable the Brother machine's network interface.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).