FAQs & Troubleshooting
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368 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The printer status is Offline or Paused.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Replace Belt
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Curled or wavy
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Jam MP Tray
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Adjust color settings by using the custom setting in the printer driver
- 20Replace Parts
- 21Uneven density appears periodically across the page.
- 22Cannot print after a Windows 10 update (June 2020)
- 23Registration or Registration Failed.
- 24How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 25What driver package format is supported by my Linux distribution?
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Offset image
- 28Replace Toner
- 29White spots or hollow print
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31What is Brother iPrint&Scan?
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Small Paper
- 34Calibrate or Calibration Failed.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I can print but cannot scan via network. (For Windows)
- 37Wrinkle
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Clean the drum unit
- 40Print command (LPR) (Linux)
- 41How to identify your Operating System (OS).
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Condensation
- 44No Toner
- 45Print both sides of paper or a booklet automatically
- 46Document Jam
- 47Toner scatter or toner stain
- 48Colored lines across the page
- 49Replace Drum
- 50I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.