FAQs & Troubleshooting
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370 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam Rear
- 6Confirm that a FAX I sent was received correctly
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Setup and use Brother PC-FAX receiving
- 11The printer status is Offline or Paused.
- 12Replace Belt
- 13Replace WT Box
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Toner Low
- 18Curled or wavy
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Drum Error (Drum!)
- 21Colored lines across the page
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 24Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26Wrinkle
- 27Load paper in the paper tray
- 28What driver package format is supported by my Linux distribution?
- 29Offset image
- 30Replace Parts
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33Can I use voice mail on the same line as my Brother machine?
- 34White streaks or bands down the page
- 35Replace Toner
- 36Turn the Toner Save mode on or off
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Cover is Open
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43What is Brother iPrint&Scan?
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45I keep getting the error message "Authenticate Err (Authentication error)".
- 46How do I know which receive mode to select?
- 47Adjust color settings by using the custom setting in the printer driver
- 48WT Box End Soon
- 49No Toner
- 50I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.