FAQs & Troubleshooting
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338 Results
- 1How do I clear vertical lines or streaks that appear in the copies I made?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3How do I clear the message "No Waste Toner"?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Printouts have toner scatter or toner stain.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10Can I print on transparencies e.g. for overhead projectors?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Change the printer driver settings (Windows/macOS)
- 13What is Distinctive Ring and how do I program it?
- 14What is the recommended paper?
- 15Protect your Brother machine against unauthorised access over the network
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17The printer status is Offline or Paused.
- 18I am asked to enter a password when starting the Remote Setup application. What is the password?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 21I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25Colored lines appear across the page.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27How do I install additional memory?
- 28Replace the toner cartridge
- 29How do I turn off/on the Toner Save Mode?
- 30The image is ghosted.
- 31Vertical colored streaks or bands appear on the page.
- 32Nothing is printed on the page or some colors are missing.
- 33Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 34Delete print jobs from the print queue.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Can I print from or scan to Android™ Smartphone?
- 44Configure a cover page for PC-FAX.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49My Brother machine has no power. What can I do?
- 50Scan a document in Windows 8 and Windows 10.
