FAQs & Troubleshooting
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338 Results
- 1How do I clear the message "No Waste Toner"?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Scan and save a document in PDF format (Scan to File)
- 4White streaks or bands appear down the page.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Printouts have toner scatter or toner stain.
- 14Color around the edge of printing is incorrect.
- 15How do I clear vertical lines or streaks that appear in the copies I made?
- 16When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 17Adjust color settings by using the custom setting in the printer driver
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I'm using Macintosh. What is the PreScan option used for?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Can I use AirPrint with my Brother machine?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 30Is my Brother machine compatible with Windows Vista?
- 31How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 32Printouts have wrinkles.
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Replace the drum unit.
- 35What can happen if the wrong paper is used in your machine.
- 36How do I turn off/on the Toner Save Mode?
- 37The image is ghosted.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44What kind of memory can I use?
- 45Confirm that a FAX I sent was received correctly
- 46How do I install the Optional Tray Unit?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.