FAQs & Troubleshooting
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298 Results
- 1The paper is skewed when it's printed.
- 2Pre-Required Procedures (Linux)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4"Document Jam" error appears on the LCD. What should I do?
- 5Color around the edge of printing is incorrect.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7White spots appear.
- 8What is the recommended paper?
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Printouts have wrinkles or creases.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12Nothing is printed on the page or some colors are missing.
- 13"Paper Jam C" error appears on the LCD. What should I do?
- 14When I print images, the quality is not good (Linux)
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17How do I know which receive mode to select?
- 18White streaks or bands appears down the page.
- 19The image is ghosted.
- 20Dirty spots are printed.
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 23The keys on the control panel do not respond.
- 24I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 25When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 28I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format (Scan to File)
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36How do I reset the printer settings to the default settings?
- 37Printouts have toner specks.
- 38White lines or bands or ribbing appear across the page.
- 39Printouts are faint.
- 40What can happen if the wrong paper is used in your machine.
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43Toner smears when rubbed.
- 44Vertical black lines or streaks appear on the printout.
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Scan a document into PaperPort® using the WIA driver.
- 48How do I factory reset the print server?
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)