FAQs & Troubleshooting
Popular |
286 Results
- 1"Paper Jam B" error appears on the LCD. What should I do?
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I reset the printer settings to the default settings?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7Printouts have wrinkles or creases.
- 8The printer status is Offline or Paused.
- 9I can print but cannot scan via network. (For Windows)
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11White streaks or bands appears down the page.
- 12White lines or bands or ribbing appear across the page.
- 13Dirty spots are printed.
- 14Nothing is printed on the page or some colors are missing.
- 15How to identify your Operating System (OS).
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 21Can I transfer faxes in the MFC's memory to the PC?
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 24I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 25Color around the edge of printing is incorrect.
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38How do I know which receive mode to select?
- 39Can I confirm that the FAX was sent correctly?
- 40My FAX/MFC will not Dial. Why?
- 41"Paper Jam C" error appears on the LCD. What should I do?
- 42Can I print using the IPP protocol on Windows XP?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44What is the printable area per page?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Scan and save a document in PDF format (Scan to File)