FAQs & Troubleshooting
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311 Results
- 12-sided (duplex) scan
- 2Print on both sides of the paper (2-sided/duplex Printing).
- 3Replace Drum
- 4Configure and use the Scan to FTP feature
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Replace Toner
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Easy Scan to E-mail
- 9The color of your printouts is not what you expected
- 10Replace Belt
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Printing/ Scanning with a mobile device
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Replace WT (waste toner) Box
- 16How to identify your Operating System (OS).
- 17Manual Feed
- 18Uneven density appears periodically across the page
- 19Smudges on printed pages (Poor fixing)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Configure and use the Scan to E-mail Server feature.
- 22Discover the MAC address of the Brother network card
- 23Can I print from or scan to Android™ Smartphone?
- 24WT Box End Soon
- 25Clean the drum unit
- 26Nothing is printed on the page
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Reset the network settings to the factory default.
- 31Print the Network Configuration Report
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Use voice mail on the same line as my Brother machine.
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36Jam 2-sided
- 37Jam Tray 1 or Jam Tray
- 38Turn the Toner Save Mode on or off.
- 39Drum Error (Drum!)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Configure and use the Scan to Network feature (For Windows)
- 44What is Brother iPrint&Scan?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47What is AirPrint?
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Cover is Open
