FAQs & Troubleshooting
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310 Results
- 12-sided (duplex) scan
- 2Print on both sides of the paper (2-sided/duplex Printing).
- 3Replace Drum
- 4Replace WT (waste toner) Box
- 5Replace Belt
- 6Configure and use the Scan to FTP feature
- 7The printer status is Offline or Paused.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Colored streaks or bands down the page
- 10Configure and use the Scan to E-mail Server feature.
- 11Easy Scan to E-mail
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Replace Toner
- 14Replace Fuser
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Load paper in the paper tray
- 17How to identify your Operating System (OS).
- 18Cover is Open
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Smudges on printed pages (Poor fixing)
- 22Jam Rear
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Configure and use the Scan to Network feature (For Windows)
- 25Set up your Brother machine on a wireless network.
- 26Can I print from or scan to Android™ Smartphone?
- 27Envelope creases
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30"Offline" appears on the Status Monitor.
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Adjust color settings by using the custom setting in the printer driver
- 33The color of your printouts is not what you expected
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35Colors are light or faint on the whole page.
- 36Reset the network settings to the factory default.
- 37Turn the Toner Save Mode on or off.
- 38Protect your Brother machine against unauthorised access over the network
- 39Clean the drum unit
- 40White streaks or bands down the page
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Adjust the copy density and contrast
- 44Manual Feed
- 45Curled or wavy
- 46Wrinkle
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 49WT Box End Soon
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".