FAQs & Troubleshooting
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307 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace WT (waste toner) Box
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Toner
- 7Easy Scan to E-mail
- 8Print on both sides of the paper (2-sided/duplex Printing).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11How to identify your Operating System (OS).
- 12Drum Error (Drum!)
- 13WT Box End Soon
- 14Replace Belt
- 15I keep getting the error message "Authenticate Err (Authentication error)".
- 16Jam 2-sided
- 17Turn the Toner Save Mode on or off.
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Set up your Brother machine on a wireless network.
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Configure and use the Scan to Network feature (For Windows)
- 22What is Brother iPrint&Scan?
- 23Print Unable XX
- 24Carry out calibration to improve the color density
- 25Curled or wavy
- 26"Offline" appears on the Status Monitor.
- 27Toner Low
- 28Clean the drum unit
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Configure and use the Scan to E-mail Server feature.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Change the printer driver settings (Windows/macOS)
- 33Color misregistration
- 34The color of your printouts is not what you expected
- 35I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 36No Paper
- 37Reset the network settings to the factory default.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Adjust color settings by using the custom setting in the printer driver
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41Jam Inside
- 42White streaks or bands down the page
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Calibrate or Calibration Failed or Calibration.
- 46Print a document securely using the Secure Print feature (Windows)
- 47Wrinkle
- 48Cannot print after a Windows 10 update (June 2020)
- 49No Belt Unit
- 50The printer status is Offline or Paused.