FAQs & Troubleshooting
Latest |
338 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 510/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 708/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 801/06/2023Delete print jobs from the print queue.
- 916/05/2023I cannot print from my computer via USB.
- 1026/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1110/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1207/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1327/03/2023"Offline" appears on the Status Monitor.
- 1427/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1527/03/2023Change the printer driver settings (Windows/macOS)
- 1627/03/2023The printer status is Offline or Paused.
- 1724/03/2023Open the Status Monitor
- 1817/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1917/03/2023I can print but cannot scan via network. (For Windows)
- 2017/03/2023Open the "Scanners and Cameras" and Properties.
- 2115/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2214/02/2023Scan and save a document in PDF format (Scan to File)
- 2314/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2414/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2514/02/2023Scan a document in Windows 8 and Windows 10.
- 2614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2819/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2913/12/2022How to identify your Operating System (OS).
- 3015/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3115/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3215/11/2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 3325/10/2022Configure and use the Scan to Network feature
- 3417/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3512/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3612/10/2022Can I print from DOS applications?
- 3711/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3826/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3920/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4012/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4106/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 4230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4322/08/2022Configure the Scan to Email Feature (Linux)
- 4422/08/2022I keep getting the error message "Authenticate Err (Authentication error)".
- 4509/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4603/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4726/07/2022Configure and use the Scan Key Tool (Linux)
- 4820/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4930/06/2022I can print but cannot scan via network. (For Mac)
- 5030/06/2022Check the Node Name of the Brother machine