FAQs & Troubleshooting
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298 Results
- 1I keep getting the error message "Authenticate Err (Authentication error)".
- 2Replace WT (waste toner) Box
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Configure and use the Scan to E-mail Server feature.
- 5Easy Scan to E-mail
- 6WT Box End Soon
- 7Print on both sides of the paper (2-sided/duplex Printing).
- 8Replace Drum
- 9Load paper in the paper tray
- 10Set the Brother machine to prevent public access to certain features
- 11Replace Toner
- 12Configure and use the Scan to Network feature (For Windows)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 14Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 15Curled or wavy
- 16Cover is Open
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18Replace Belt
- 19Adjust color settings by using the custom setting in the printer driver
- 20Drum Error (Drum!)
- 21Replace Fuser
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27The printer status is Offline or Paused.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Use voice mail on the same line as my Brother machine.
- 30Colors are light or faint on the whole page.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Clean the drum unit
- 34Document Jam
- 35How to identify your Operating System (OS).
- 36Carry out calibration to improve the color density
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Toner scatter or toner stain
- 40"Offline" appears on the Status Monitor.
- 41What is AirPrint?
- 42I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Jam Manual Feed
- 45Jam Tray 1 or Jam Tray
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48I can print but cannot scan via network. (For Windows)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Locate files scanned with ControlCenter2 (For Macintosh)