FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Duplex (two-sided) scan
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Curled or wavy
- 9Wrinkles or creases
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Jam Duplex
- 12Jam Tray 1 / Jam Tray 2
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Replace Laser
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 19Can I print from or scan to Android™ Smartphone?
- 20Confirm that a FAX I sent was received correctly
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26The printer status is Offline or Paused.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Document Jam
- 29Jam Inside
- 30Jam MP Tray
- 31White lines down the page
- 32Gray background
- 33Replace Drum
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Envelope creases
- 37Pre-Required Procedures (Linux)
- 38Easy Scan to E-mail
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Printing/ Scanning with a mobile device
- 42Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 43Change the printer driver settings (Windows/macOS)
- 44Print both sides of paper or a booklet automatically
- 45Can I use voice mail on the same line as my Brother machine?
- 46Jam Rear
- 47Lines across the page
- 48White lines, bands or ribbing across the page
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Black lines down the page