FAQs & Troubleshooting
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363 Results
- 1Wrinkles or creases
- 2Scan from the Brother iPrint&Scan application using Windows Phone.
- 3Replace Drum
- 4Can I print from or scan to Android™ Smartphone?
- 5Replace Fuser
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Curled or wavy
- 9Forward a fax to another fax machine when my machine has a mechanical problem
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 12The printer status is Offline or Paused.
- 13White spots or black spots at 3.7 in. (94 mm) intervals
- 14Hollow print
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Print both sides of paper or a booklet automatically
- 23Out of Memory
- 24"Offline" appears on the Status Monitor.
- 25Scan and save a document in PDF format for Windows (Scan to File)
- 26Scan a document using "Scanner and Camera Wizard" in Windows XP
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Configure and use the Scan to E-mail Server feature.
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Duplex (two-sided) scan
- 36Print Unable or Print Unable XX
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Replace Laser
- 39No Paper
- 40Wrong Paper Size
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 43Drum Error (Drum!)
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Print on labels and envelopes from the MP tray.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50Scan a document from a Windows XP application