FAQs & Troubleshooting
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363 Results
- 1Replace Drum
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Replace Fuser
- 6Black lines down the page
- 7Configure and use the Scan to Network feature (For Windows)
- 8What is Brother iPrint&Scan?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 13Jam Rear
- 14Gray background
- 15Page skewed
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18White lines down the page
- 19White lines, bands or ribbing across the page
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22Wrinkles or creases
- 23I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 24Replace PF Kit xx
- 25Make my copied images lighter or darker.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29Document Jam
- 30Toner specks
- 31Black toner marks across the page
- 32Hollow print
- 33Enable the Brother machine's network interface.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Setup and use Brother PC-FAX receiving
- 39Forward a fax to another fax machine when my machine has a mechanical problem
- 40Out of Memory
- 41Curled or wavy
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Install the optional lower tray
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Duplex (two-sided) scan
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Why is legal scanning not an option on my Windows XP computer when using the WIA driver?