FAQs & Troubleshooting
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354 Results
- 1When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I am asked to enter a password when starting the Remote Setup application. What is the password?
- 6I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 7Wrinkles or creases
- 8Black toner marks across the page
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16Print a web page from iPrint&Scan when using an Android™ mobile device.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 19Which E-mail packages are compatible with ControlCenter3?
- 20Print the Network Configuration List
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34White lines down the page
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print from DOS applications?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Ghost
- 39Hollow print
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 41What is the "Station ID" and how do I set it?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Open the Control Panel (For Windows)
- 46Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)