FAQs & Troubleshooting
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334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 4Transfer faxes to the PC when my machine has a mechanical problem
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 8Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 11All black
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18What is the BRAdmin Professional software used for?
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20Which E-mail packages are compatible with ControlCenter3?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Can I use voice mail on the same line as my Brother machine?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29Black toner marks across the page
- 30White lines down the page
- 31Gray background
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38How do I make my copied images look sharper and more vivid?
- 39How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 40Wrinkles or creases
- 41Why doesn't the machine answer when receiving a call?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44Print on labels and envelopes from the MP tray.
- 45What is the difference between the toner cartridge and the drum unit?
- 46What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Pre-Required Procedures (Linux)
- 49Protect your Brother machine against unauthorised access over the network
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?