FAQs & Troubleshooting
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298 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3I cannot make borderless prints.
- 4How do I clear the message "PAPER JAM" from the display?
- 5Scan and save a document in PDF format (Scan to File)
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7How do I replace the Ink Cartridge?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9How to identify your Operating System (OS).
- 10How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11What is MFL-Pro Suite Software?
- 12What is Distinctive Ring and how do I program it?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The printer status is Offline or Paused.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Where is the USB port on the machine?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23Pre-Required Procedures (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The edge of glossy paper is smudged.
- 31When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 32Can I print a report that will show all of my Speed Dial and Group numbers?
- 33I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35How do I load paper?
- 36Cannot print after a Windows 10 update (June 2020)
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44How do I clear Machine Error 46?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46Can I use voice mail on the same line as my Brother machine?
- 47I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 48Can third party ink be used to refill the ink cartridges?
- 49One or more of my colors are not printing (blank). What can I do?
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
