FAQs & Troubleshooting
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298 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2How do I know which side up my photo paper should be in the tray?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4I cannot make borderless prints.
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I replace the Ink Cartridge?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9How to identify your Operating System (OS).
- 10How do I clear Machine Error 46?
- 11How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12The printer status is Offline or Paused.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Scan using XSane or GIMP (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Discover the MAC address of the Brother network card
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22What is Distinctive Ring and how do I program it?
- 23Why can't I print when an ink cartridge is empty?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25What driver package format is supported by my Linux distribution?
- 26Pre-Required Procedures (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30When I print, the pages are smudged with ink. What should I do?
- 31Where is the USB port on the machine?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 36What is the Network Shared printing?
- 37How do I register additional cordless handsets?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Protect your Brother machine against unauthorised access over the network
- 41Open the "Scanners and Cameras" and Properties.
- 42Can I use AirPrint with my Brother machine?
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44How many times will my Brother machine automatically redial a number?
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.