FAQs & Troubleshooting
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293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Scan and save a document in PDF format (Scan to File)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I am asked to enter a password when starting the Remote Setup application. What is the password?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How do I improve the copy or fax quality?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28The paper is skewed when it's printed.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Can I use voice mail on the same line as my Brother machine?
- 31Scan a document from a Windows XP application
- 32When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Drum Near End
- 35Confirm that a FAX I sent was received correctly
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Clean the drum unit
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is Brother iPrint&Scan?
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).