FAQs & Troubleshooting
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291 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 6Print a web page from iPrint&Scan when using an Android™ mobile device.
- 7I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 8I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Change the printer driver settings (Windows/macOS)
- 15The printer status is Offline or Paused.
- 16Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 17How do I print an envelope from my computer?
- 18Configure the Scan to Email Feature (Linux)
- 19When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 20Configure scan settings without administrator privileges (Linux)
- 21What is the difference between the toner cartridge and the drum unit?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23Use the Universal Printer Driver for PCL
- 24Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 30The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 31I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 32I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 33Uninstall the drivers (Windows)
- 34Uninstall printer drivers (Linux)
- 35Open the Control Panel (For Windows)
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Can I use voice mail on the same line as my Brother machine?
- 38I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40How do I improve the copy or fax quality?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Open the "Scanners and Cameras" and Properties.