FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Does NC-2200w work with Windows Vista?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The paper is skewed when it's printed.
- 17When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 18How do I improve the copy or fax quality?
- 19What does "COMM.ERROR" on the LCD display mean?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21Scan a document using "Scanner and Camera Wizard" in Windows XP
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24Pre-Required Procedures (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Can I print from or scan to Android™ Smartphone?
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32Can I confirm that the FAX was sent correctly?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36Print command (LPR) (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38Open the Control Panel (For Windows)
- 39Scan a document from a Windows XP application
- 40When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 41When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 42Delete print jobs from the print queue.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 49I'm using Windows XP. I cannot scan with the USB cable.
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?