FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 7I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8How do I install additional memory?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Functions supported in the Windows 7 built-in drivers
- 11Why doesn't the machine answer when receiving a call?
- 12How do I factory reset the print server?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20What is a "Generic PCL Driver"?
- 21Can I reduce the size of a received fax on this machine?
- 22How do I install the Optional Tray Module?
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24How do I program the date and time?
- 25Where is the full User's Guide? I can't find enough information in the paper manual.
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28How to identify your Operating System (OS).
- 29When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 30I cannot print from my computer via network. (For Windows)
- 31I can print but cannot scan via network. (For Windows)
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35How do I improve the copy or fax quality?
- 36Can I confirm that the FAX was sent correctly?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38Print the Network Configuration page
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Windows 10 Support Information
- 43Open the "Scanners and Cameras" and Properties.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I can print but cannot scan via network. (For Macintosh)
- 46Does NC-2200w work with Windows Vista?
- 47I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 48I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 49When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 50The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)